Refund Policy

May Flower Shop Returns & Quality Guarantee

At May Flower Shop, we strive to be the most trusted florist in Alhambra. Your satisfaction is our top priority.

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I. Fresh Flower Arrangements (Perishable)

Due to the delicate and seasonal nature of fresh cut flowers, all fresh flower sales are final. We do not accept returns or exchanges.

• Quality Assurance: If your flowers do not meet our freshness standards upon delivery, please contact us at 626-829-3147 within 24 hours.
• Resolution: Please provide a digital photo of the arrangement. We will review it promptly and may offer a replacement or store credit.

II. Preserved Flower Gifts (Non-Perishable)

Our preserved flower boxes (including acrylic displays and handbags) can be returned within 7 days of delivery.

• Condition: Items must be in their original, unopened packaging.
• Return Shipping: Customers are responsible for return shipping costs to our Alhambra, CA location unless the item was damaged during transit.

III. Order Cancellations

• Full Refund: Must be requested at least 24 hours before the scheduled delivery or pickup time.
• Late Cancellations: Requests made within 24 hours of delivery may incur a 50% service fee as the flowers have already been custom-arranged.